published Tuesday, September 20th, 2011

Need a Tennessee photo ID to vote? Get ready to wait

Dorothy Melvin, center, gets help from Charline Kilpatrick as she fills out a form to get a new license with her photo on it. Dorothy and Joshua Melvin added photos to their driver’s licenses at the Driver Services Center on Monday afternoon as part of the state's new law that requires a photo ID to vote.
Dorothy Melvin, center, gets help from Charline Kilpatrick as she fills out a form to get a new license with her photo on it. Dorothy and Joshua Melvin added photos to their driver’s licenses at the Driver Services Center on Monday afternoon as part of the state's new law that requires a photo ID to vote.
Photo by Jake Daniels.
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State stats say it takes 53 minutes on average for someone to get a driver's license from one of Tennessee's 48 driver service centers.

But those suffering through the process say the ordeal actually can last hours and even require multiple trips.

The difference? Official stats only take into account the time that elapses between a customer entering the building and getting served. They don't include time customers often must spend in line before they actually get inside the service center, let alone the occasional need for coming more than once.

"This is from the time someone pulls a number to be served [meaning they are inside the building]," said Jennifer Donnals, a spokeswoman for the Tennessee Department of Safety and Homeland Security. "It does not include the wait time before then as there is no accurate way to determine that time."

Long waits have been a problem for years, resisting repeated efforts by at least two governors to solve them. But a spotlight is now on the issue after the Republican-controlled General Assembly passed a law this year mandating that all Tennesseans have state or federally issued photo IDs to vote in elections beginning in 2012.

State Safety Commissioner Bill Gibbons, who took office in January, said he knows it takes too long to get a license -- let alone the free photo IDs the department is preparing to issue for as many as 126,000 Tennesseans age 60 and over who have driver's licenses with no pictures.

"It's one of our priorities to really focus on really reducing our wait times," Gibbons said, noting the problem was already at the very top of our list as the department carries out Gov. Bill Haslam's orders to all departments to conduct "top to bottom" reviews.

The reviews are aimed at making all operations of state government more efficient and cost effective.

Gibbons said his department is cooperating with Secretary of State Tré Hargett in getting information out to voters about how to get a photo ID. The department also is working to set up "express lines" for voters seeking such IDs, which come at no cost to the voter.

Other plans include moving time-consuming functions such as getting a driver's license reinstated following a DUI or other offenses into a different building.

The department also is working with county clerks -- who already issue driver's license renewals -- to also handle efforts by drivers who have no picture on their licenses when they come in to obtain a new photo license.

"I'm on board with that," said Hamilton County Clerk Bill Knowles. "I'm a little apprehensive, but I want to do all I can to help the elderly and those who don't have a driver license with a photo on them.

"I just hope we're not overwhelmed. We'll do our best," he added.

Poll
Are wait times for driver's licenses too long?

Communication problems

Based on a visit Monday to the department's full-service driver service center on Cherokee Boulevard in Chattanooga, Nashville officials could stand to do some more communicating with their own employees.

Local Democratic activist Charline Kilpatrick and her son Korlon Kilpatrick drove friends Dorothy and Joshua Melvin to the center so they could add photos to their drivers' licenses. After about a 20-minute wait, Dorothy Melvin approached the window. Kilpatrick, who previously had helped her son and others attempt to obtain a photo ID, joined her.

The clerk asked for Melvin's birth certificate, telling her, "You have to prove you are a citizen of the United States."

Dorothy Melvin was just there to add a free photo to her driver's license so she could vote and that she had a state letter saying that was all she'd need, according to Charline Kilpatrick.

Melvin also said she was told she'd have to pay an $8 fee, but Charline Kilpatrick said that, under guidelines, no fee is required.

The clerk placed a call to Nashville to inquire about whether a birth certificate was needed to get a photo ID -- it was not -- and then requested only Melvin's voter registration card, which she presented. The clerk gave each of the Melvins a number and a form to fill out. No fee was charged.

"If I hadn't been here with them today, they may well have paid," Charline Kilpatrick said.

The Kilpatricks said they recently encountered problems twice in the same day when they tried to get state-issued photo IDs not connected with the driver's license. Each time, Korlon Kilpatrick said, they were told they needed a different set of documents and would have to pay different prices. First it was $12.50; then it was $9.50.

The wait time that day was two hours and probably would have been longer, but "so many people left out of frustration," Korlon Kilpatrick said. He said they ended up paying $9.50.

After that, his mother, who has retired from the Electric Power Board, decided to begin helping friends, church members and neighbors get photo IDs.

"Everybody doesn't have a passport," she said, citing a requirement necessary for people without a driver's license. "Some people may have never driven."

For the Melvins, the process took about 45 minutes on Monday. However, the Driver Services Center was operating only its express services -- so no written exams or road tests -- due to a worker shortage so there were fewer people needing help and lines were shorter.

According to state figures, the longest official waits for a license is at the Driver Services Center in Johnson City, where the average is 86.78 minutes. The center in Cleveland ranked No. 7 with the average wait pegged at 76.68 minutes.

Security versus inconvenience

But wait times -- whether short or long -- are not part of the general controversy surrounding the photo ID rule voted in by the state legislature. Republicans who pushed the law said it is necessary to combat voter fraud, but Democrats, including state Rep. Tommie Brown and Rep. Joanne Favors, both D-Chattanooga, question whether it constitutes an effort to disenfranchise certain voters such as the elderly, poor and minorities.

"I still don't see what this controversy is going to be," said Lt. Gov. Ron Ramsey, the state Senate speaker. "We're going to make sure that everybody who needs a voter photo ID will have a photo ID.

"In today's world, it's just amazing to me that in order to cash a check, in order to get on an airplane -- just about anything -- you need a photo ID," said the Blountsville Republican. Yet the most sacred thing we have in our country -- making sure you are who you say are when you vote -- people question whether we should be able to do that."

Informed that the official average wait time at the state's service center in Blountsville was 86.46 minutes, Ramsey appeared surprised.

"Waiting to get their driver license? Obviously we're going to take any obstacle out of the way we can," Ramsey said, but noted "85 percent of the people of Tennessee agree with us on that issue [photo voter requirements]. It's the right thing to do."

House Democratic Leader Mike Turner, from Old Hickory, countered that "there was no need to do what we did. We have no terrorists voting in Tennessee."

Voter fraud in Tennessee "is very low," said Turner, who went on to charge that Republicans are "disenfranchising voters. They can say what they want to. Any other assessment is not honest."

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about Ansley Haman...

Ansley Haman covers Hamilton County government. A native of Spring City, Tenn., she grew up reading the Chattanooga Times and Chattanooga Free Press, which sparked her passion for journalism. Ansley's happy to be home after a decade of adventures in more than 20 countries and 40 states. She gathered stories while living, working and studying in Swansea, Wales, Cape Town, South Africa, Washington, D.C., Atlanta, Ga., and Knoxville, Tenn. Along the way, she interned for ...

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about Andy Sher...

Andy Sher is a Nashville-based staff writer covering Tennessee state government and politics for the Times Free Press. A Washington correspondent from 1999-2005 for the Times Free Press, Andy previously headed up state Capitol coverage for The Chattanooga Times, worked as a state Capitol reporter for The Nashville Banner and was a contributor to The Tennessee Journal, among other publications. Andy worked for 17 years at The Chattanooga Times covering police, health care, county government, ...

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Comments do not represent the opinions of the Chattanooga Times Free Press, nor does it review every comment. Profanities, slurs and libelous remarks are prohibited. For more information you can view our Terms & Conditions and/or Ethics policy.
sandyonsignal said...

Ramsey and the Republicans know this is illegal. The Attorney General warned them this was unconstitutional and would not stand. They went ahead and passed it anyway knowing this was wrong, illegal, and will be litigated. What a waste of taxpayers faith and money.

This whole thing is designed to suppress the vote by making it confusing and exhausting. Charging for an ID is a poll tax which is unconstitutional, too. Governments are suppose to encourage public participation not suppress it. I thought we still had a democracy.

September 20, 2011 at 6:37 a.m.
hcirehttae said...

Voting is the "most sacred thing" we do in this country? On the contrary, I'd say it is the most secular thing we do in this country, in the best sense of the word "secular." It has nothing to do with religious belief or ideology. Perhaps that's where I part company with Mr. Ramsey, who seems to be a squawking parrot of an ideologue and, what's worse, out of touch with common experience.

Have you seen the new scanners at the supermarket, Mr. Ramsey? Who runs your errands for you, Mr. Ramsey? I waited all morning (4 hours) at the DMV to get a license when I moved back to Tennessee. When I got to the very end of the process, the computer that verifies Social Security numbers wasn't online. I wasn't issued a license that morning -- even though the SSN wasn't to be printed on my license; even though all my other paperwork proved I was who I said I was, beyond dispute. I had to return another day and stand in line for about an hour to get the license. Then the clerks weren't interested in seeing my Social Security card, but only relied upon the all-mighty computer system -- which we all know is impervious to tampering or hacking (sarcasm) -- that was then up and running.

September 20, 2011 at 7 a.m.
Musicman375 said...

Oh my goodness!!! You mean if I go to the DMV I'll have to wait in line? That's... that's... unheard of! Who'd-a-thunk it; you have to wait at the DMV. Thank you for this amazing information that is the TFP's attempt at journalism. I don't know what I would have done if I hadn't read the news. You can always count on Andy Sher when you need such useful information and/or propaganda. Andy, I hope you have people screaming this headline all over the streets all morning, since most Americans don't know about this "wait time" concept at the DMV.

Anywho... I've been required to show my ID every single time I've voted, at least in the last decade. The only new thing here is that the people asking for my ID everytime are now actually supposed to be asking for it.

September 20, 2011 at 8:46 a.m.
rolando said...

How long is the waiting line at the polling place?

September 20, 2011 at 9:11 a.m.

Lol musicman, that is exactly what I was thinking. When you go to the DMV, you are only prepared if you take a sack lunch. Great point as well rolando. I remember waiting a whole day at the DMV just to take the driving test. How is this any different? BOOO HOOO.

September 20, 2011 at 10:16 a.m.
terrybham said...

rolando-I believe the question should be: how long is the waiting line at the polling place where Ramsey lives.

September 20, 2011 at 12:55 p.m.
rolando said...

OK, terry, I will play the straight man...how long is the waiting line at the polling place where Ramsey lives?

[And what does that have to do with those of us on this thread who don't live there?]

September 20, 2011 at 2:44 p.m.
rolando said...

Hah! Good one, tnvol. Hell, GREAT one.

September 20, 2011 at 9:55 p.m.
SCOTTYM said...

tnvols, I've been voting in the semi-hood for many years and they always, ALWAYS, ask me to produce a photo I.D. which they then look over very carefully. Of course, I may be registered under the "wrong" party affiliation for their tastes.

September 20, 2011 at 10:59 p.m.
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