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Customer service key to Chattanooga business' success

Monday, Dec. 24, 2012

Chapman Development Group

Since 2009, Chapman Development Group has restored homes, businesses and industrial buildings in the surrounding nine-county area to what they once were prior to experiencing fire, water, smoke or any other sort of damage.

No matter what the need, Chapman Development strives to respond to clients’ needs and claims within 24-48 hours, and sooner if an emergency arises. Emergency services are available 24/7. Most of the work is performed in-house by Chapman’s own contractors, but Chapman occasionally subcontracts out work as the need and jobs arises. Chapman mostly fields claims made by insurance companies, but also handles independent, non-insurance related restoration projects.

All of Chapman Development’s work and services come with a fi ve-year warranty and free estimates and assessment of damages are available. For service and damage inquiries, contact the office at 423-305-0700 or online at www.cdgrestoration.com.

The law office of Lorraine Raymond

Lorraine Raymond isn’t just a lawyer, she’s a confidant and friend to her clients. She prides herself on helping people and being personable first and foremost and it shows; her law firm has been serving the area for 26 years now.

“One of my favorite parts of my job as a bankruptcy attorney is seeing my clients smile with relief after finding out there is help for them and that they don’t have to bear the weight of all that debt by themselves,” said Raymond, who specializes in personal bankruptcy dealings but also handles areas such as wills, divorce, child support, custody and some criminal proceedings.

While Raymond cannot give legal advice over the phone, she does offer free consultations at her office at 3335 Ringgold Road, Suite 105. Contact her at 423-305-0384 or online at www.lawchattanooga.com.

FSGBank

FSGBank understands the high value of customer service; the locally based bank’s staff members pride themselves on offering personalized service, whether they’re helping people manage their assets or helping them find money to add an asset like a first home. “As a community bank, we believe in hometown relationship banking and take a customer-centric approach,” said Jill Green, mortgage lending sales manager.

Because FSGBank understands that being cost-conscientious is one of the main factors in a client’s success, the bank offers aggressive pricing, fl exible terms and high-value banking for clients. FSGBank’s combination of interest rates, fee structures and dedicated client support translates into a banking value unmatched by any other bank serving the area, said FSGBank marketing manager Gina Crumbliss.

Call 423-308-2000 or visit fsgbank.com for more information.

Lawson Winchester Wealth Management

The boutique-style Lawson Winchester Wealth Management firm takes a small-business approach to handling customers’ cash and assets; an approach that can yield big results. “Our clients’ interests are paramount,” said Matt Lawson, who manages the firm and its clients’ portfolios with partner Bill Winchester. In addition to providing the best customer service and attention on a client-by-client basis, Lawson said, “We like to focus on our client’s income strategies both

pre- and post-retirement,” thus providing a realistic money management and investment plan for a comfortable retirement, or whatever the client’s goal may be.

Lawson added that their clients are not simply customers; instead, the management firm views them as lifelong associates. Lawson Winchester provides estate planning, trust services, risk management and other personal plans.

Call 423-648-0574 or visit www.lawsonwinchester.com for more information.

XMC Inc.

As the second largest office supply equipment, print services and electronic document management company in the nation, XMC Inc. specializes in a full range of office supply equipment, print services and electronic document management.

While helping companies save time, money and trees through its products and digitization processes — its professional-quality digital presses can cut printing costs, typically any company’s third largest expense, by 20-30 percent, according to XMC President and CEO Bob Hamilton — XMC doesn’t skimp on customer service. XMC has been awarded “Super Top Performer” status by the Xerox Corporation, an award which recognizes superior performance and leadership among sales and services of Xerox products. Only three out of 400 agencies receive this designation.

Call 423-702-7239 or visit xmcinc.com to learn more.

Grace Frank

Local real estate broker Grace Frank approaches selling homes, whether to or for a client, like a science — one in which a personal touch is the quality control. “Whether buying or selling, real estate is one of the biggest investments people make, so in my mind it has a tremendous amount of impact on your life and you need to focus on it as an investment,” said the MBA holder. “It’s the most money you typically pay for anything and you have to make decisions wisely. I think my approach to working with both buyers and sellers reflects that.”

From fi rst-time homebuyers to those looking to invest in real estate property, Frank said she and her company can help. Her personalized process for each listing helped her personally achieve more than $20 million in real estate transactions last year alone.

Call 423-355-1538 or visit www.gracefrankgroup.com to learn more.

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