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Moving? Here's whom to call
Article Tools:  Print version
Sunday, March 25, 2012    |   
EPB operator O'Fair Brooks, left, and EPB lineman Charles Sales replace a utility pole after a round of damaging storms in the Chattanooga area.
EPB operator O'Fair Brooks, left, and EPB lineman Charles Sales replace a utility pole after a round of damaging storms in the Chattanooga area.
Photo by Dan Henry.

Moving can be a stressful time. This guide provides all the information you need to make sure your new home is ready when you get there.

ELECTRICITY

EPB

423-648-1372

To set up a new account call the EPB at 423-648-1372 or visit one of its offices and fill out an application. Applicants will need to provide their driver's license number, a reference and answer questions about their employer. The applicant then goes through a credit assessment to see if a $200 deposit is required. EPB charges $29 for a same-day connection and $17 for a next-day connection. Power can be connected Monday through Friday. EPB offices are located at:

• 830 Eastgate Loop, Chattanooga

• 2124 Northpoint Blvd., Hixson

• 10 W. M.L. King Blvd., Chattanooga

GAS

Chattanooga Gas

866-643-4168/chattanoogagas.com

To start service, call Chattanooga Gas at 1-866-643-4168. Applicants go through a soft credit check to see if a deposit is needed on the account. If a deposit is needed, the two highest bills from the past 12 months at the location where gas is turned on will be applied to the first bill. After 24 consecutive payments, gas users may apply to have their deposit refunded. If service is canceled before 24 months, Chattanooga Gas applies the deposit to the final bill and refunds the balance. A $15 service charge is also applied to the first bill for new accounts. Chattanooga Gas technicians turn on gas Monday through Friday and ask for three days' advance notice.

WATER

Tennessee American Water

To set up a new water account, call 866-736-6420 with the address and a date to turn water on. A water representative will set up the appointment. New accounts incur a $15 activation fee.

GARBAGE

If a residence within Chattanooga city limits already has a trash can, residents only need to put their bagged garbage in the can by 7 a.m. on their trash pickup day. If no can is present, call 311 to request one.

INTERNET

The Chattanooga area offers several options for Internet service, which is provided locally from the traditional telephone, cable TV and electricity providers.

• EPB

For packages starting at download speeds of 30 Mbps and up to 1,000 Mbps, contact 423-648-1EPB.

• Comcast

For six-month introductory offers that start at $30, contact 800-XFINITY.

• AT&T U-verse

To learn about Internet offerings contact the Highway 153 AT&T store at 423-870-0766 or the Gunbarrel Road AT&T store at 423-899-2305.

• Charter

For 12-month introductory offers that start at $20 a month, contact 888-438-2427.

• Optlink in Dalton

For Internet prices starting at $37.95 a month, contact 706-529-1313.