published Friday, April 12th, 2013

Biz Bulletin: How to keep the bugs out of your pest control contract

By Jim Winsett
  • photo
    BBB Chief Exective Jim Winsett
    Photo by Leigh Shelle Hunt

Q. Spring time has brought the bugs to my new home; does BBB have advice for selecting a pest management company?

A. Coincidental to spring, April is National Pest Management Month, according to the National Pest Management Association. In 2012, Better Business Bureau's nationally received more than 3,100 complaints against pest control services.

When your pest problem gets too big for a flyswatter, a mousetrap or do-it-yourself sprays, it is time to call in a professional service. Take the time needed to select a reputable business, and make sure you are doing business with someone you trust.

The Better Business Bureau and the pest management association recommend the following tips for finding a qualified pest management professional:

1) Check them out. Evaluate pest control professionals and companies that are members of national, state or local pest management associations. Always check out the business' BBB Business Review at first and check to see that the business is a certified NPMA Quality Pro, company. Ask friends and neighbors to recommend pest control companies they have used successfully and how satisfied they were with the service.

2) Always deal with a qualified and licensed pest management company. Ask to see the license or other credentials of the pest control professional that comes to solve your pest problem.

3) Do not rush. If a sizable amount of money is involved, get bids from several pest management companies. Since you are paying for professional knowledge as well as skillful application of pesticides, look for someone whose judgment you can trust.

4) Understand before you sign. Before signing a contract, be sure to fully understand the nature of the household pest to be exterminated, the extent of the infestation, and the work necessary to solve the problem. Find out if the pest control company has liability insurance to cover any damages to your house or furnishings during treatment. If a guarantee is given, know what it covers, how long it lasts, what you must do to keep it in force, and what kind of continuing control, prevention and management are necessary.

5) Do not fall for high-pressure sales tactics. Buy value, not price. Beware of companies that offer bargains that sound too good to be true. Be wary of companies that come to your home uninvited and offer to give your house a free inspection for pests. They may try to scare you into authorizing immediate and costly treatments.

Homeowners can also call state pest control regulatory agencies for information regarding the status of pest management companies. In most states the regulatory agency is the State Department of Agriculture: state of Tennessee, and state of Georgia, -and-certification.aspx .

Get answers to your questions each Friday from Jim Winsett, president and CEO of the Better Business Bureau Inc., which serves Southeast Tennessee and Northwest Georgia. Submit questions to his attention by writing to Business Editor Dave Flessner, Chattanooga Times Free Press, P.O. Box 1447, Chattanooga, TN, 37401-1447, or by e-mailing him at dflessner@

Comments do not represent the opinions of the Chattanooga Times Free Press, nor does it review every comment. Profanities, slurs and libelous remarks are prohibited. For more information you can view our Terms & Conditions and/or Ethics policy.
jjsims said...

Two things about this post that need to be made clear:

1 - The BBB is a shady company (see here:

2 - Do your own pest control. Way cheaper and you don't have to deal with the problems mentioned in this article -

April 12, 2013 at 8:32 a.m.
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