THINGS I WISH MY KIDS WOULD ASK ME
EDITOR'S NOTE: Barry Courter has a 23-year-old son who graduated from college last year and a 19-year-old daughter who is a freshman in college.
Q: Dad, how do you deal with people who are rude on the phone?
A: First, I never take it personally. Second, I let the person vent for a bit and then try to help them. Third, I remind myself that it is going to be a really funny story for coworkers. I do not let the person become personal or vulgar. When they do, I explain nicely that the conversation is over and hang up. Unless, they are clever in their vulgarity, in which case it becomes a bigger laugh for later. Never become upset or say something you will regret.
Barry Courter is staff reporter and columnist for the Times Free Press. He started his journalism career at the Chattanooga News-Free Press in 1987. He covers primarily entertainment and events for ChattanoogaNow, as well as feature stories for the Life section. Born in Lafayette, Ind., Barry has lived in Chattanooga since 1968. He graduated from Notre Dame High School and the University of Tennessee at Chattanooga with a degree in broadcast journalism. He previously was ...