John Riddell Jr.

John F. Riddell Jr., director of the Center for Entrepreneurial Growth-Hamilton County, writes each Tuesday about entrepreneurs and their impact on companies and the marketplace. Submit comments to his attention by writing to Business Editor John Vass Jr., Chattanooga Times Free Press, P.O. Box 1447, Chattanooga, TN 37401-1447, or by e-mailing him at

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New directors to be sworn in at TVA Thursday

Four new board members join utility

Four new board members join TVA

  • Oct. 5th, 2010  |
  • By By Dave Flessner
  • Comment  |

Certainly in this day of “every sale is an important one,” even the thought of walking away from an opportunity (firing a customer) is counterintuitive for most small-businesses owners.

For readers of this column, it is no secret that I place much emphasis on revenue generation as the key to survival for small businesses.

Despite the inherent optimism of most small business owners, the reality is that many are continuing to struggle mightily.

While the nation's unemployment numbers continue to hover around 10 percent, starting your own business continues to have a definite allure for many.

We often overlook a profession that was at one time an integral player in our country's development and movement west.

A few years ago I wrote a column about customer service and how a dissatisfied customer will, on average, tell about 10 others of his or her bad experience.

"Caveat emptor," or "buyer beware," is a well-known slogan of advice for prospective buyers of just about everything.

The March Madness basketball tournament has just ended, the Masters golf tournament is coming up and baseball, our national pastime, now is in swing.

More effective selling continues to be the best antidote for this terrible malaise known as the Great Recession.

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