published Tuesday, April 12th, 2011

Delta tops airline list for fliers' complaints

File photo by Gillian Bolsover<br>
Passengers disembark a Delta Air Lines flight from Atlanta at Chattanooga Metropolitan Airport.
File photo by Gillian Bolsover<br> Passengers disembark a Delta Air Lines flight from Atlanta at Chattanooga Metropolitan Airport.

Among the 16 biggest airlines, the airlines with the most complaints in 2010 for the number of passengers carried were:

1 Delta Air Lines, two complaints per 100,000 passengers

2 United Airlines, 1.64 complaints per 100,000 passengers

3 Continental Airlines, 1.48 complaints per 100,000 passengers

4 American Airlines, 1.44 complaints per 100,000 passengers

5 Comair Airlines, 1.25 complaints per 100,000 passengers

Among other airlines operating in Chattanooga, Atlantic Southeast had a complaint rate of 0.54, and American Eagle had a complaint rate of 1.03

Source: U.S. Department of Transportation

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dl said...

This week alone I missed 2 kids sports games, several meetings, and spent more time in airports then at home due to Delta and ASA. CHA will never be a priority.

April 16, 2011 at 9:32 a.m.
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