published Thursday, September 5th, 2013

Chattanooga Ironman registration system experiences difficulties

Joel Christensen, left, and Scott Wilhoit run near the Tennessee Aquarium while training for Ironman Florida, which takes place this November. The pair will continue training for Ironman Chattanooga.
Joel Christensen, left, and Scott Wilhoit run near the Tennessee Aquarium while training for Ironman Florida, which takes place this November. The pair will continue training for Ironman Chattanooga.
Photo by Angela Lewis /Chattanooga Times Free Press.

While Chattanooga’s Ironman competition sold out in 3 minutes, many online registrants-to-be say site issues prevented them from finding their marks at the starting line.

More than 2,000 participants had paid $650 for rights to enter the grueling race Wednesday, but Ironman Chattanooga posted a statement to its Facebook page later that afternoon indicating a number of athletes were unable to due to technical difficulties.

“Unfortuanately, our registration system experienced a failure while some of our athletes were logged in and finalizing their registration. We are working with our registration partner to confirm the affected athletes, and to offer them entry into the race,” the statement read.

Ironman Director of Public Relations Ellie Seifert said as of Thursday it was unknown just how many participants got locked out of Active.com, the registration partner Ironman uses to sign up its athletes.

Regardless, the starting line is still closed off, and Ironman Chattanooga’s three minutes of fame will add to the mystique of the race scheduled for Sept. 28 of next year.

“There were some registration issues regarding our registration partner, but with that being said, the race was sold out as quickly as people said it was,” Seifert said.

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